Privacy Policy

1. Introduction and Scope

This Privacy Policy describes how rpyy ("we," "us," or "our") collects, uses, stores, and protects personal information from players ("you" or "your") who access our online betting platform at rpyy.cam. By creating an account or using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.

This Privacy Policy should be read in conjunction with our Terms and Conditions, which govern your overall use of rpyy's services. Where there is any conflict between this Privacy Policy and our Terms and Conditions, the Terms and Conditions shall prevail.

rpyy is committed to compliance with applicable data protection principles in Indonesia and international best practices for online gaming operators. We recognize the sensitivity of personal and financial information and have implemented industry-standard security measures to protect your data throughout its lifecycle — from collection through storage to eventual deletion.

2. Information We Collect

2.1 Personal Identification Information

When you register an account with rpyy, we collect the following personal identification information:

• Full legal name as it appears on your Indonesian KTP (Kartu Tanda Penduduk) or passport
• Date of birth to verify you meet the minimum age requirement of 21 years
• Email address for account communications, password resets, and promotional offers
• Mobile phone number for account verification, security alerts, and customer support
• Residential address including street, city, province, and postal code
• KTP number or passport number for identity verification (KYC compliance)
• Scanned copies or photographs of your KTP, passport, and proof of address documents

2.2 Financial and Transaction Information

To process deposits and withdrawals, rpyy collects and stores the following financial information:

• Bank account details including bank name (BCA, BRI, BNI, Mandiri, etc.), account number, and account holder name (must match your verified identity)
• E-wallet account information including OVO, DANA, GoPay, ShopeePay, or LinkAja account numbers and registered names
• Transaction history including deposit amounts, deposit methods, deposit timestamps, withdrawal requests, withdrawal amounts, and withdrawal processing times
• Payment verification data such as transaction reference numbers, payment screenshots, and correspondence related to payment issues

Please note: rpyy does not store complete credit card numbers, CVV codes, or full e-wallet passwords. Payment processing is handled through secure third-party payment gateways that maintain PCI DSS compliance. We receive only transaction confirmation data, not your complete payment credentials.

2.3 Gaming and Betting Activity

rpyy automatically collects comprehensive data about your betting activity to maintain accurate records, settle bets correctly, detect fraud, and comply with regulatory requirements:

• Bet history including sports bets, casino wagers, lottery tickets, and all other betting activity with timestamps, selections, odds, stakes, and outcomes
• Game play data for casino games including session duration, games played, bet sizes, win/loss records, and RNG outcomes
• Account balance changes tracking all credits, debits, bonuses applied, bonus forfeitures, and balance adjustments
• Bonus usage including which promotions you claimed, wagering requirement progress, and bonus expiration dates
• Responsible gaming settings such as deposit limits, loss limits, session time limits, and self-exclusion periods you have set

2.4 Technical and Device Information

When you access rpyy's website or mobile application, we automatically collect certain technical information through cookies, log files, and analytics tools:

• IP address to verify your geographic location (Indonesia requirement) and detect suspicious login patterns
• Device information including device type (desktop, mobile, tablet), operating system (Windows, Android, iOS), browser type and version
• Login timestamps recording when you access your account, session duration, and logout times
• Clickstream data showing which pages you visit, which games you view, navigation patterns, and feature usage
• Performance metrics such as page load times, error messages, and technical issues you encounter

2.5 Communication Records

rpyy maintains records of all communications between you and our customer support team for quality assurance, training, dispute resolution, and regulatory compliance purposes:

• Live chat transcripts including your questions and our agents' responses
• Email correspondence sent to or from your registered email address
• WhatsApp messages exchanged with our support team
• Support ticket details including issue descriptions, resolution steps, and closure status

3. How We Use Your Information

rpyy uses the personal information we collect for the following legitimate business purposes:

3.1 Account Management and Service Delivery

• Creating and maintaining your player account
• Verifying your identity and age (21+ requirement) through KYC procedures
• Processing deposits and withdrawals to your verified Indonesian bank accounts or e-wallets
• Settling bets accurately based on official sports results and game outcomes
• Applying bonuses, promotions, and loyalty rewards to your account
• Providing customer support via live chat, email, and WhatsApp
• Sending transactional notifications including deposit confirmations, withdrawal processing updates, bet settlements, and account security alerts

3.2 Security, Fraud Prevention, and Compliance

• Detecting and preventing fraudulent account activity, payment fraud, collusion, bonus abuse, and other terms violations
• Monitoring for duplicate accounts created by the same individual
• Verifying geographic location to ensure players are accessing rpyy from within Indonesia
• Complying with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
• Investigating disputed bets, payment issues, and customer complaints
• Cooperating with law enforcement requests and regulatory investigations where legally required
• Maintaining audit trails for regulatory compliance and dispute resolution

3.3 Platform Improvement and Analytics

• Analyzing user behavior to improve website navigation, game selection, and overall user experience
• Identifying technical issues, bugs, and performance bottlenecks
• Testing new features, games, and betting markets with selected user segments
• Understanding which promotions are most popular to optimize future offers
• Generating aggregate statistics (e.g., total users, average bet sizes, popular games) that do not identify individual players

3.4 Marketing and Promotional Communications (with your consent)

• Sending promotional emails about new games, enhanced odds, bonus offers, and special events
• Delivering personalized recommendations based on your betting preferences and history
• Announcing platform updates, new payment methods, and feature launches
• Inviting loyalty program members to exclusive tournaments and VIP events

Important: You can opt out of promotional communications at any time by clicking the "Unsubscribe" link in any marketing email or by contacting customer support. Opting out of marketing emails will not affect essential service communications such as withdrawal confirmations or security alerts.

3.5 Responsible Gaming Support

• Monitoring betting patterns to identify potential problem gambling behaviors
• Enforcing deposit limits, loss limits, and session time limits you have set
• Processing self-exclusion requests and maintaining exclusion lists
• Contacting players who may benefit from responsible gaming resources or support

4. Data Security and Protection Measures

rpyy employs multiple layers of security controls to protect your personal and financial information from unauthorized access, disclosure, alteration, or destruction:

4.1 Encryption and Secure Transmission

All data transmitted between your device and rpyy's servers is protected by industry-standard SSL/TLS encryption (256-bit encryption). This means that your login credentials, personal information, and financial transactions are scrambled during transmission and cannot be intercepted by third parties. You can verify our SSL certificate by checking for the padlock icon in your browser's address bar.

4.2 Secure Data Storage

Personal information stored in rpyy's databases is protected through:

• Encryption at rest: Sensitive data fields including KTP numbers, bank account details, and passwords are encrypted in our databases
• Access controls: Database access is restricted to authorized personnel only, with multi-factor authentication required
• Network segmentation: Player data is stored on isolated servers separate from public-facing web servers
• Regular security audits: Third-party security firms conduct penetration testing and vulnerability assessments
• Intrusion detection systems: Automated monitoring detects and blocks suspicious access attempts

4.3 Password Security

Your account password is hashed using industry-standard cryptographic algorithms before storage. This means that even rpyy staff cannot view your actual password. You are responsible for choosing a strong password (minimum 8 characters with a mix of uppercase, lowercase, numbers, and symbols) and keeping it confidential. We recommend enabling two-factor authentication (2FA) when available for an additional security layer.

4.4 Employee Training and Access Limitations

All rpyy employees with access to player data undergo background checks and sign confidentiality agreements. Access to personal information is granted on a need-to-know basis only. Customer support agents can view only the information necessary to assist you (account balance, recent transactions, open bets) and cannot access your password, full KTP number, or complete bank account details.

5. Data Sharing and Disclosure

rpyy does not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following limited circumstances:

5.1 Service Providers and Business Partners

We share necessary information with trusted third-party service providers who assist in operating rpyy's platform:

• Payment processors: Indonesian bank transfer gateways and e-wallet providers receive your payment information to process deposits and withdrawals
• Identity verification services: KYC compliance vendors may receive your KTP or passport data to verify your identity
• Game providers: Casino game studios receive anonymized gameplay data to operate their games on our platform
• Cloud hosting providers: Our servers are hosted with reputable cloud infrastructure providers who maintain strict data security standards
• Customer support platforms: Live chat and email support systems store communication records

All third-party service providers are bound by contractual obligations to protect your data and use it only for the specific purposes we authorize. They may not use your information for their own marketing or share it with additional parties.

5.2 Legal and Regulatory Requirements

rpyy may disclose your information if required to do so by law or in response to valid legal processes:

• Complying with court orders, subpoenas, or legal proceedings
• Responding to requests from Indonesian law enforcement or regulatory authorities
• Reporting suspicious financial transactions as required by anti-money laundering regulations
• Protecting rpyy's legal rights, property, or safety, or that of our users or the public

5.3 Business Transfers

In the event that rpyy is acquired by or merged with another company, or if we sell or transfer a portion of our business assets, your personal information may be among the transferred assets. You will be notified via email and/or prominent notice on our website of any such change in ownership or control of your personal information.

6. Your Privacy Rights and Choices

As a player with rpyy, you have the following rights regarding your personal information:

6.1 Right to Access

You have the right to request a copy of the personal information we hold about you. This includes your account details, betting history, transaction records, and communication logs. To request access, contact our customer support team at [email protected]. We will provide the requested information within 30 days in a commonly used electronic format.

6.2 Right to Rectification

If any personal information we hold about you is inaccurate or incomplete, you have the right to request correction. You can update most information (email address, phone number, address) directly through your account settings. For changes to your legal name or date of birth, please contact customer support with supporting documentation.

6.3 Right to Deletion

You may request deletion of your personal information by closing your account. However, please note that we are required to retain certain data for legal and regulatory compliance purposes (typically 5-7 years for financial transaction records). Upon account closure, we will:

• Deactivate your account immediately so you cannot place new bets
• Process any remaining withdrawable balance
• Delete or anonymize non-essential data (marketing preferences, browsing history)
• Retain essential compliance data (identity verification, transaction history) in an archived state with restricted access

6.4 Right to Object to Marketing

You can opt out of promotional emails at any time by clicking "Unsubscribe" in any marketing email. You can also manage your communication preferences in your account settings or contact customer support to be removed from all marketing lists. Please allow up to 10 business days for opt-out requests to be fully processed.

6.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format. This allows you to transfer your data to another service provider if you wish. Contact [email protected] to request a data export.

7. Cookies and Tracking Technologies

rpyy uses cookies and similar tracking technologies to enhance your user experience, remember your preferences, and analyze platform usage.

7.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They allow the website to remember your actions and preferences over time, so you don't have to re-enter information repeatedly.

7.2 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Required for basic site functionality including login, session management, and security. Without these cookies, core features won't work.	Session (deleted when browser closes) or 30 days
Preference Cookies	Remember your settings such as language preference, odds display format, and account dashboard layout.	1 year
Analytics Cookies	Help us understand how players use rpyy by collecting anonymous data on page views, navigation paths, and feature usage.	2 years
Marketing Cookies	Track which promotional campaigns led you to rpyy and measure the effectiveness of our advertising.	90 days

7.3 Managing Cookies

You can control and delete cookies through your browser settings. Most browsers allow you to block all cookies, accept only certain cookies, or receive notifications before a cookie is stored. Please note that disabling essential cookies will impair your ability to use rpyy's services. Disabling analytics or marketing cookies will not affect core functionality but may result in a less personalized experience.

8. Data Retention Periods

rpyy retains personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law:

• Active accounts: Information is retained for the duration of your active account relationship with rpyy
• Closed accounts: Financial transaction records, identity verification documents, and betting history are retained for 7 years after account closure to comply with Indonesian financial regulations and to resolve potential disputes
• Marketing data: If you opt out of marketing communications, your email address is retained on a suppression list (to ensure we don't inadvertently re-add you) but all other marketing profile data is deleted
• Communication logs: Customer support chat transcripts and emails are retained for 5 years for quality assurance and dispute resolution

9. Contact Us About Privacy

If you have questions, concerns, or requests regarding this Privacy Policy or rpyy's data practices, please contact us:

• Email: [email protected] (responses within 4 hours during business hours)
• Live Chat: Available 24/7 through your account dashboard
• Subject Line: Please use "Privacy Inquiry" in your email subject line for faster routing

We are committed to addressing all privacy concerns promptly and transparently. If you are not satisfied with our response, you have the right to file a complaint with relevant Indonesian data protection authorities.

10. Changes to This Privacy Policy

rpyy reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. Material changes will be communicated via email to your registered email address and by prominent notice on the website at least 30 days before taking effect. Continued use of rpyy's services after changes take effect constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically. The "Last Updated" date at the top of this document indicates when the policy was most recently revised.